1. Who we are
The services are provided by Azimut Studio, Prague (“the studio”, “we”). Contact: [email protected], phone and WhatsApp +420 608 061 222.
These terms apply to websites and apps, AI automation, chatbots and bots, marketing, video and the other services you order from us (an “order”). The person ordering is “the client” or “you”.
Where an offer or a contract says otherwise, what we agreed there applies.
2. How an order is made
Send us your brief through the chat on our website, by e-mail, on Telegram or WhatsApp. Usually within one working day you get an offer with the scope, price and timeline.
The contract is made once you confirm the offer in writing. An e-mail or a message in the chat or a messenger is enough.
Prices on the website are indicative (“from”) and are not an offer to contract. The price in the offer is binding.
We provide marketing only for websites, apps and bots we built ourselves.
3. Prices and payment
The studio is not registered for VAT, so the prices are final.
Unless the offer says otherwise, you pay a 50% deposit before work starts and the rest on handover. Invoices are due within 14 days.
Monthly services (support, marketing) are invoiced at the start of each month, in advance.
Discounts and special offers apply only to the extent and for the period stated in the offer.
Third-party fees are not included unless the offer says so: for example the domain, hosting, App Store and Google Play developer accounts, paid AI services, the WhatsApp Business API or an ad budget. You pay them directly to the providers, or we re-invoice them at actual cost.
If an invoice is overdue, we may pause work until it is paid; deadlines then move by the length of the delay.
4. The process and your part in it
At the start you send us the materials we are to use: copy, logos, photos, access details. You are responsible for having the rights to them.
Deadlines run from payment of the deposit and delivery of the materials. If the materials or your answers come late, the deadline moves by the same time.
The price includes feedback rounds as stated in the offer, or two rounds if it does not say. Changes and extra work are priced in advance and done only once you agree.
5. Handover and acceptance
We hand over the result as the offer sets out: for example a website live on your domain, an app ready for store submission, or an automation up and running.
Within 5 working days of handover you can tell us what needs fixing. If you do not get in touch within that time, or you start using the result in normal operation, it counts as accepted.
6. Defects and support
Defects we caused that show up within 30 days of handover are fixed free of charge and without undue delay.
New requirements, changes made by you or by third parties, and changes on the side of third-party services (for example a new API version or new App Store and Google Play rules) are not defects.
Ongoing maintenance and support are available as a monthly service.
7. Rights to the work
Once you have paid in full, you get an exclusive licence, unlimited in time and territory, to what we created for you to order, including the right to modify it and have it modified.
For tools, libraries and methods we also use in other projects, and for open-source components, you get a non-exclusive licence to the extent needed to use the result; open-source components are governed by their own licences.
Until full payment you may use the result only for testing and feedback. Source code and access details are handed over after full payment.
We may show the finished project in our portfolio unless we agree on confidentiality.
8. Confidentiality
We do not pass on what you tell us about yourself or your business, except to service providers without whom the order cannot be delivered (such as hosting) and where the law requires it. We will sign a non-disclosure agreement (NDA) on request.
9. Liability
We do not promise specific business results, such as a number of customers, search rankings or an app’s approval in a store, unless explicitly agreed.
If you are a business, total liability for damages is limited to the price of the order concerned (for monthly services, the price of the last three months) and excludes lost profit. The limit does not apply to damage caused intentionally or through gross negligence, or to harm to health.
10. Ending the cooperation
Either side can terminate monthly services by e-mail. The notice period is one month and starts on the first day of the month after the notice is delivered.
You can cancel a one-off order before it is finished. You pay for the work done until then, up to the agreed price, and we refund any unused deposit.
If you materially breach the contract (for example by repeatedly not paying), we may withdraw from it.
11. If you are a consumer
You are a consumer if you order the services outside your business. The following rules then apply as well and take precedence over the other sections.
You can withdraw from a distance contract within 14 days of making it without giving a reason; just write to [email protected]. If you expressly ask us to start work within that period, on withdrawal you pay a proportionate part of the price for what we have already done. Once the service has been fully provided, the right of withdrawal ends.
You can claim defects by e-mail. We settle a claim within 30 days at the latest.
You can also resolve a dispute out of court through the Czech Trade Inspection Authority (adr.coi.cz).
The liability limit in section 9 does not apply to consumers.
12. Final provisions
Contracts are governed by Czech law, and disputes are decided by Czech courts.
How we handle personal data is set out in our Privacy Policy, and how we use cookies in our Cookie Policy.
We may change these terms. Contracts already made are governed by the version in force on the day they were made.
These terms exist in three languages; in case of conflict, the Czech version prevails.